Sometimes we have to engage with people we find really difficult, or even despise. For example, at times I've had to get unions and management to work together even though they hold each other in contempt. The secret is in how you listen...
Read MoreSo many of us default to giving advice when a colleague or customer is struggling with an issue. Learning how to ask good questions gives the power back to them. If we're patient they will come up with their own solutions, which will be better than anything we can think of! Empowering others builds trust, relationship, collaboration and discretionary effort. Here's how
Read MoreInside the Mind Cage everything we think and perceive seems true and real. If nothing from outside the Mind Cage is allowed penetrate we'll never change our minds. It may not always be comfortable but here's how we can open up the cage and do a reality check!
Read MoreTaking the time to listen with understanding and empathy - what psychologists call ‘Active Listening’ - is one of the most effective skills we can develop as leaders, not to mention marketers, sales people, problem solvers, anyone making an organisation work. Here’s how.
Read MoreWhen we avoid difficult conversations we think will suck up our time, inconvenience us or will make us uncomfortable, we miss out on the huge opportunity to resolve difficult issues and move them forward. Here's how to get through the avoidance.
Read MoreOur unhelpful listening habits prevent others from formulating their problem properly and coming up with their own solutions. Here's how to go beyond these habits so people you work with will be more effective.
Read MoreNow more than ever we need to be attentive to the people we work with and those we serve and who serve us. The problem comes when we believe we're listening to someone, but are actually listening through layers of opinions, judgements and assessments in our heads filtering the message.
Read MoreGreg shares how what he learned through our mentoring relationship helped get him through the virtual shut down of his business, make tough choices and pivot.
Read MoreThe absolute basics of listening are 'stop talking and pay attention'. Simple but not easy. Yet when we do it we transform our working relationships and can save millions!
Read MoreWe all recognise that listening is important in our personal lives. But it makes a huge difference to us at work. Not only are we more effective because we're actually paying attention, we understand others so much better and can respond more effectively.
Read MoreThere are often times when colleagues, customers, suppliers and people who report to us come with bad news. How we receive it makes all the difference for that person to be effective.
Read MoreThe only way to transform bad news into action is to take responsibility for what happened, even if it's not our fault. When we take responsibility we're saying, "I can do something about this problem. It's not bigger than me." Here's how to do it.
Read MoreAt some point we all have to deliver bad news to a customer, our boss or a colleague. How we do it makes all the difference to responding effectively. This video series is about delivering bad news well.
Read MoreAt some point we all have to deliver bad news to a customer, our boss or colleagues. How we do it makes all the difference to responding effectively. This video series is about delivering bad news well.
Read MoreWe're all trying to win in our working lives. But there comes a time for everyone when winning isn't enough and we feel flat and without purpose. What is beyond winning that is fulfilling?
Read MoreIn a recent video I talked about why some of us hang on to our jobs for too long. People asked me to go into more details about the principles. Here I talk about how we get stuck when we identify our role with our selves, and how to get unstuck.
Read MoreIn a recent video I talked about the downside of hanging on to a job for too long. People asked me to go into more details about the five principles for how to address the situation. Here I talk about how getting unstuck requires us to create a vision of where we want to go.
Read MoreIn a recent video I talked about the downside of hanging on to a job for too long. People asked me to go into more details about the five principles for how to address the situation. Here I talk about letting go as the access to freedom.
Read MoreIn a recent video I talked about the downside of hanging on to a job for too long. People asked me to go into more details about the five principles for how to address the situation. Here I talk about why being accountable to someone you trust can help you make the best choices.
Read MoreIn a recent video I talked about the downside of hanging on to a job for too long. People asked me to go into more details about the five principles for how to address the situation. Here I discuss the second: Hanging on too long out of fear prevents us from confronting reality and exploring what is possible.
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